9988 Privacy Policy – User Personal Information Protection
This page explains how 9988 collects, stores, uses, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective Date: 1 January 2026
Types of Information We Collect
When you register or use the 9988 platform, we collect various types of information to keep our services running safely and efficiently. This information is organised into several main categories:
Account Information
This includes your full name, email address, phone number, date of birth, and encrypted password. We collect this information to verify your identity and grant access to your account.
Payment Information
We record transaction history in Malaysian Ringgit (MYR), including deposit and withdrawal methods such as TNG eWallet, FPX, and online banking. Full bank account numbers are not stored directly by 9988 — payment processing is handled through secure payment providers.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and time zone. This data helps us identify technical issues and ensure the platform runs smoothly on your device.
Platform Usage Data
This includes game history, betting patterns, login times, and in-platform actions. This data helps us understand the user experience and identify any unusual activity for security purposes.
Why We Need This Information
To ensure every account belongs to a legitimate individual aged 18 and above, and to prevent duplicate registrations or identity fraud.
Securely processing deposits and withdrawals in MYR, verifying payments, and resolving any transaction disputes.
To detect suspicious activity, prevent fraud, protect accounts from unauthorised access, and uphold the integrity of gameplay.
To understand how users interact with the platform, so we can improve the experience, resolve technical issues, and develop relevant new features.
Data Storage, Security & Third-Party Sharing
All 9988 user data is stored on servers protected by SSL encryption and strict technical security measures. Passwords are never stored in plain text — they are hashed using an irreversible algorithm.
Account and transaction data is retained for as long as your account remains active, and for any additional period required under applicable laws and business operational needs. When you close your account, your personal data will be deleted or anonymised in accordance with our internal procedures.
9988 does not sell or rent users' personal information to any third party for marketing purposes. Information is only shared in the following limited circumstances:
- Payment providers that process your MYR transactions
- Technical service providers that support platform operations
- Regulatory authorities or law enforcement agencies where required by law
- Third parties with your explicit consent
Your Rights as a 9988 User
As a registered 9988 platform user, you have certain rights regarding your personal information. These rights can be exercised by contacting our support team.
You have the right to request a copy of the personal information we hold about your account. Requests will be processed within a reasonable timeframe, subject to identity verification.
If you believe the information we hold about you is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings.
You may request the deletion of your personal data when closing your account, subject to any data retention requirements mandated by relevant laws.
To exercise any of the above rights or for privacy-related enquiries, contact us via email: [email protected]
We will respond within 7 business days. Please include your account number and the nature of your request to help us process it faster. You may also check FAQ for quick answers to common queries.
Changes to This Privacy Policy
9988 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any changes will be published on this page with an updated effective date.
We encourage you to review this page periodically. Continued use of the 9988 platform after any changes have been made will be considered your acceptance of the updated policy.
If the changes are significant and directly affect how we use your information, we will make reasonable efforts to notify you via your registered email or through an in-platform notice.
Still Have Questions About Your Privacy?
Contact the 9988 support team or visit our FAQ section for more complete answers on how we handle your data.